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Customer Service

The following are some of the services offered to the public by HDPS Customer Services:

• Evidence storage and management
• Temporary holding facility for arreseted persons – assist Ottawa County Sheriff's Office and the 58th District Court
• Arrest warrant process
• Business / Employer requested fingerprinting
• Handgun registrations / permits
• Grant writing and reporting
• Community Board representation Fundraising & charity events
• Victim Services Unit
•  HPD Citizens Police Academy
•  HPD Junior Police Academy
•  Cadet Program
•  Annual Reports
•  Records Bureau
•  Internet Safety

Personnel at Police Operations are also responsible for the following (not an all-inclusive list):

• Follow-up on all major complaints including property crimes
• Follow-up on all financial crimes / Bad check complaints
• Computer crimes / forensic evidence investigator
• Gang crimes investigation team (three HPD members)
• 24 hour on-call detective
• Criminal Sexual Contact Investigative Team
• Full-time Polygraph Examiner
• Freedom of Information report review
• Juvenile referral responsibilities
• Adult and Child Protective Services referral investigations
• Registered Sex Offender location / tracking/ investigations (there are158 Registered Sex Offenders in the City)
• Background Investigations
• Specific investigative training
• Assist other jurisdictions with criminal investigations linked to Holland
• Liquor Licensing requests and violations
• Precious metal licensing and monitoring
• Surveillance and covert camera installation / monitoring / recording
• Tobacco Enforcement Program & meetings