Customer Service

The following are some of the services offered to the public by HDPS Customer Services:

  • • Evidence storage and management
  • • Temporary holding facility for arreseted persons – assist Ottawa County Sheriff's Office and the 58th District Court
  • • Arrest warrant process
  • Business / Employer / Resident fingerprinting
  • • Handgun registrations / permits
  • • Grant writing and reporting
  • • Community Board representation Fundraising & charity events
  • • Victim Services Unit
  • •  HPD Citizens Police Academy
  • •  HPD Junior Police Academy
  • •  Cadet Program
  • •  Annual Reports
  • •  Records Bureau
  • •  Internet Safety


Personnel at Police Operations are also responsible for the following (not an all-inclusive list):

• Follow-up on all major complaints including property crimes
• Follow-up on all financial crimes / Bad check complaints
• Computer crimes / forensic evidence investigator
• Gang crimes investigation team (three HPD members)
• 24 hour on-call detective
• Criminal Sexual Contact Investigative Team
• Full-time Polygraph Examiner
• Freedom of Information report review
• Juvenile referral responsibilities
• Adult and Child Protective Services referral investigations
• Registered Sex Offender location / tracking/ investigations (there are158 Registered Sex Offenders in the City)
• Background Investigations
• Specific investigative training
• Assist other jurisdictions with criminal investigations linked to Holland
• Liquor Licensing requests and violations
• Precious metal licensing and monitoring
• Surveillance and covert camera installation / monitoring / recording
• Tobacco Enforcement Program & meetings