City of Holland Citizen Survey Results

2020 Citizen Survey Conducted by Hope College The Frost Center

The City of Holland partners with Frost Center for Data and Research at Hope College to conduct a biennial survey measuring residents’ experiences and guiding future city planning and services.

The 2020 survey data include 486 cell and landline telephone interviews completed between August 31 and September 29 with a random sample of current Holland residents. Data are weighted using proportional fitting (raking), a survey method that ensures responses reflect the city’s population.

The summary provides aggregate results as well as comparative longitudinal data. An additional dashboard provides aggregated and disaggregated resident responses to each question in an interactive format. Reported categories of race and ethnicity are consistent with those used by the U.S. Census.

The 2020 Citizen Survey is linked below with appendices following:

Contact Information: 

City Manager Keith Van Beek



Previous Survey Results